Terms & Conditions

Booking

A 50% deposit (minimum of the first night) is required to confirm all bookings. This payment must be made at time of booking. The remainder of the balance is to be paid on arrival.

The deposit is payable by credit card or bank transfer (allow 2 working days for receipt) during which time booking may not be confirmed. We accept Visa, MasterCard. American Express credit cards incurs a 2% surcharge.

Cancellation Policy

If a cancellation is made outside 14 days to arrival, a loss of the first night will result. If a cancellation is made inside 14 days to arrival, a loss of the entire deposit will result. No refunds will be given for early departure. No shows and cancellations on day of check in will be charged the full booking amount.

Important Information

Our reception hours are as follows:

Monday-Friday 9am – 5pm

Saturday & Sunday 9am – 4pm

*We can arrange for after hours key access. If you are arriving outside these hours, please contact the resort to arrange a late check-in*

We provide a weekly service for all stays of 8 nights or longer. If you require a daily service, this can be arranged for an additional charge.

Check in time is 2pm and check out time is 10am. If you require a late check out, this can be arranged with reception on the day prior to check out (subject to availability and may incur a small charge). A late check out without prior arrangement will be charged at $30/hour.